Hiring Hourly Range : $22.00/hr-$25.00/hr DOE

Benefit Level PT:  Sick & Exigency Leave, Accident Plan, Critical Illness Plan, 403(b) Thrift Plan, Dependent Care Flexible Spending Accounts, Credit Union Membership, Referral Bonus, Commuter Benefits, Tuition Reimbursement, Employee Meal and Employee Discounts.

SUMMARY: The Resident Property Manager Assistant (RPMA) provides responsive community oversight outside of standard business hours, primarily covering Saturday daytime hours. This position also serves as backup for overnight shifts as needed due to vacation, illness or other gaps in coverage. This critical role provides timely response to resident and property emergencies, conducts as-needed basic maintenance, produces incident reports, monitors the grounds and provides certain resident support services at the front office. The Resident Property Manager Assistant interfaces with Kavod staff, residents, community members and emergency response personnel. Reports directly to the Resident Property Manager. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. The Resident Property Manager Assistant is on‑duty between the hours of 7:00 AM and 5:00 PM on Saturdays. During this time, the Resident Property Manager Assistant oversees the complex. Due to the demands of the position, any break time will be paid time as the RPMA must remain onsite and available for emergency calls for the entirety of the shift. The front office service hours will fluctuate between the hours of 10:00 AM and 4:30 PM and due to emergency demands of the position.

2. Monitor telephone calls and enter all calls and brief result on a telephone log as received. The Resident Property Manager Assistant will be paged by the voice mail system and will access the message system as soon as possible. Calls shall be handled in the following manner: 

• • • • • Direct business callers to the appropriate department’s voicemail. If unsure about who to connect them to, ask them to call back during business hours.
        • Follow the Facility Emergency On‑Call Schedule for emergency facility problems. Provide immediate assistance for overflow plumbing or other problems which pose a health or safety hazard to residents.
        • Ask residents with non‑emergency facility requests to call the office during regular business hours.
        • On weekends and holidays the check-in system will need to be activated and the list of residents who do not push their check-in button will need to be checked upon as soon as possible in case of an emergency.
        • Assess Resident Care Coordinator calls. Treat emergencies in accordance with emergency guidelines. Ask others to call the office during regular business hours.
        • Call the Resident Care Partners and relay a message when a resident’s family calls about Assisted Living.
        • Defer calls that are NOT emergencies.
        • Follow the Resident Emergency Guidelines for emergencies. Complete a Resident Incident Report immediately following the emergency while all details are clear. Good judgment is essential. Limits are set to help residents maximize independence. Call on‑call Management when necessary. 

4. Follow the Fire Alarm Response Procedure for fire alarms. Complete a Building Incident Report.

5. Check the building and grounds per the Night/Weekend Building Check Procedures (Tag #13 in the red emergency book) at least two times each weekday evening and four times each day/evening of the weekend. Document Facility problems or any concerns viewed during surveillance checks on a Building Incident Report to include any action taken or needed.

6. When a resident is locked out, unlock the door personally for them. Log all lockouts on the Telephone and Incident log sheet (weekly report form).

7. Oversee all activities in the buildings and on the grounds. Pay attention to the safety and well‑being of the residents and protection of the complex. Assess concerns and use good judgment.

• • • • • Need for immediate follow‑up: Respond immediately to any situation that poses a health or safety hazard to residents, e.g., plumbing overflows, soiled bathroom, soiled furniture in common spaces, elevator problems, ice on the bridge, fire alarms, etc. Use the Facility Emergency On‑Call Schedule for guidance and document according to confidentiality and documentation guidelines.
        • Assist with resident activities as requested.
        • If less than two inches of snow falls on a weekend or holiday day and facilities is not scheduled to be in within 12 hours of the snowfall, shovel the main entrances, exits, public walkways and sidewalks for each building. If more than two inches of snow falls, call the on‑call facility person for assistance.
        • Fill out the correct form for any situation requiring follow‑up on next business day and send to the appropriate staff.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience in property management, facilities, security, or a related field preferred. Must be able to respond calmly and promptly to after-hours emergencies, assess situations, follow established protocols, and coordinate with emergency services, vendors, and on-call management as needed. Strong communication skills and the ability to work independently are required.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Prior experience working with older adults is preferred.

 Position opened until filled.